Terms and Conditions
Franchisee Ordering, Delivery and Payment Policy
This Franchisee Ordering, Delivery and Payment Policy sets out the terms governing all orders placed with Head Office via the Odoo ordering system. By submitting an order, the Franchisee confirms acceptance of these terms. Orders are processed on the next working day following submission. Orders placed on Fridays or over the weekend will typically be processed on the following Tuesday due to weekend order volumes. No deliveries are made on weekends or bank holidays unless Saturday delivery has been specifically selected at the time of ordering.
2. Shipping Charges and Box Information
Shipping charges are applied per box, with each box weighing approximately 28kg. Shipping costs are calculated automatically at checkout based on the total number of boxes ordered and the delivery location. All prices are exclusive of VAT unless otherwise stated. Orders of six boxes or more will automatically be converted to pallet delivery to ensure safe and efficient transportation. Head Office reserves the right to amend shipping methods where necessary based on order size, weight, or delivery requirements.
3. Pallet Deliveries and Access Requirements
Orders of six boxes or more are automatically dispatched as pallet deliveries. Pallet deliveries are made on a kerbside basis only. The driver is not authorised to move goods inside the premises or assist with unpacking. It is the Franchisee’s responsibility to ensure that suitable access is available for a pallet vehicle and that appropriate arrangements are in place for safe unloading upon arrival. If delivery cannot be completed due to restricted access or absence at the delivery address, redelivery charges may apply.
4. Delivery Timeframes
Estimated delivery time is 2 to 3 working days from the date of dispatch. Delivery timeframes are provided as estimates only and are not guaranteed. No deliveries are made on weekends or bank holidays unless Saturday delivery has been selected at the time of ordering. Head Office is not liable for delays caused by third-party carriers, adverse weather conditions, traffic disruption, or other circumstances beyond its reasonable control.
5. Delivery Responsibilities and Acceptance
The Franchisee/distributors are responsible for ensuring that someone is present at the delivery address to receive the goods. All deliveries must be checked upon arrival. The total number of boxes received must be verified against the delivery documentation at the time of delivery. Any visible damage to packaging, pallets, or goods must be clearly noted on the delivery note or proof of delivery before signing. Risk in the goods transfers to the Franchisee at the point of delivery.
6. Damaged Goods and Shortage Claims
All damage or shortage claims must be reported within 48 hours of the recorded delivery time. Claims submitted after this period may not be accepted. Where damage is identified, the Franchisee must provide clear photographic evidence including the outer packaging, shipping label, full pallet (where applicable), and images showing the internal damage and affected products. Any visible damage must be noted on the proof of delivery at the time of receipt. All original packaging must be retained, and goods must not be disposed of without written confirmation from Head Office. Head Office reserves the right to investigate all claims prior to issuing any credit or replacement.
7. Returns Policy
Due to the nature of the products supplied, returns are not accepted unless goods are faulty or supplied in error. No food products may be returned without prior written authorisation from Head Office. Any authorised return must be agreed in advance and may be subject to inspection upon receipt. Unauthorised returns may be refused. Where a return is approved, Head Office will confirm whether collection will be arranged or whether return shipping remains the responsibility of the Franchisee.
8. Credit Terms and Payment
Where 30 day credit terms have been approved, invoices must be paid in full within 30 days of the invoice date. Any invoice not settled within this period will be considered overdue. Head Office reserves the right to suspend further order processing where an account is overdue. Credit terms are granted at the discretion of Head Office and may be withdrawn at any time. Head Office also reserves the right to place accounts on hold until outstanding balances are cleared in full.
9. Franchise Fee and Direct Debit
The monthly franchise fee is collected by Direct Debit in accordance with the Franchise Agreement. The Franchisee is responsible for maintaining a valid and active Direct Debit mandate at all times. In the event of a failed or cancelled Direct Debit, Head Office reserves the right to reattempt collection and may apply an administrative charge where applicable. Repeated payment failures may result in account action or suspension in line with the Franchise Agreement.
10. Pricing and Product Availability
All prices are exclusive of VAT unless otherwise stated and are subject to change without prior notice. Orders are accepted subject to product availability at the time of processing. In the event that an item is temporarily out of stock, Head Office reserves the right to part-ship the order and dispatch the remaining items when available. Head Office may also amend quantities where necessary to fulfil orders efficiently.
11. Account Suspension and Ordering Restrictions
Head Office reserves the right to suspend ordering privileges or place an account on hold where there are overdue invoices, repeated failed Direct Debit payments, misuse of the claims process, or any breach of this policy or the Franchise Agreement. While an account is on hold, no further orders will be processed or dispatched until outstanding matters have been resolved. Reinstatement of ordering privileges is at the discretion of Head Office.
12. Risk, Title and Liability
Risk in the goods transfers to the Franchisee upon delivery to the stated delivery address. Title to the goods shall remain with Head Office until full payment of all outstanding invoices has been received in cleared funds. The Franchisee is responsible for the safe handling and appropriate storage of all products following delivery. Head Office shall not be liable for any loss, damage or deterioration arising from improper storage, handling, or use of the goods once delivered.
13. General Provisions
Head Office reserves the right to amend this Policy from time to time where operational or commercial requirements necessitate changes. The most current version will be made available via the ordering system and will apply to all orders placed thereafter. If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. This Policy operates alongside the Franchise Agreement and does not replace or override its terms.
14. Contact and Support
Any queries, delivery issues, account matters, or concerns relating to orders must be reported to Head Office by email at support@husse.co.uk. All damage and shortage claims must be submitted within the required reporting period and include the necessary supporting evidence. Communication outside of this channel may result in delays in resolution.